Shipping & Delivery

Who Operates This Store

Modulus Home is operated by Modulus Group Limited, company number 17222974. Our registered/business address is Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom.

Where We Deliver

Online delivery is currently available to United Kingdom addresses served by checkout. Enter the delivery address accurately at checkout. If no method is offered, we cannot accept the order online for that address.

Delivery Charges and Offers

Standard shipping costs £4.99. Free shipping applies when the qualifying order subtotal is £60 or more. Checkout applies the available method based on the basket and delivery address before you place the order.

Dispatch and Delivery

We aim to process accepted orders without unreasonable delay. Any specific dispatch or delivery estimate shown at checkout or in an order communication is an estimate rather than a guaranteed appointment unless we expressly agree otherwise. Unless a different period is agreed with you, goods will be delivered within 30 days after the contract is formed.

Tracking

If the delivery service used for your order supports customer tracking, we will provide the tracking details when they are issued. Some services may provide delivery updates without full live tracking.

Delays

Events outside reasonable control can delay dispatch or delivery. If a material delay affects your order, we will provide available information and the options required by applicable consumer law.

Address Changes and Failed Delivery

Check the address before placing the order and contact us promptly if it is wrong. We may be unable to redirect an order once it has entered dispatch. If delivery cannot be completed, follow the instructions left by the delivery service and contact us if you need help.

Lost or Damaged Parcels

Use the Contact page and select Order Support. Include your order number and, for visible damage, clear photographs of the parcel and goods. Keep the packaging until we have advised what to do next.