Privacy Policy

Last updated: 9 September 2026

This Privacy Policy explains how Modulus Home collects, uses and protects your personal information when you use our website, create an account, place an order, contact us or otherwise interact with us.

Modulus Home is operated by Modulus Group Limited.

Company number: 17222974
Registered/business address:
Unit A
82 James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom

For the purposes of UK data protection law, Modulus Group Limited is the data controller responsible for your personal information.

Information we collect

Depending on how you use the website, we may collect:

• your name
• billing and delivery address
• email address
• telephone number
• account login details
• order and purchase history
• products viewed or added to your basket
• communications you send to us
• customer service enquiries
• return and refund information
• IP address
• browser and device information
• website usage information
• cookie and consent preferences
• marketing preferences

We only collect information that is relevant to operating the website, fulfilling orders, supporting customers and improving our services.

How we use your information

We may use your personal information to:

• process and fulfil orders
• take and manage payments
• arrange delivery
• provide order updates
• manage your customer account
• handle returns, refunds and complaints
• respond to enquiries
• provide customer support
• prevent fraud and protect the security of the website
• comply with legal and regulatory obligations
• improve our products, website and customer experience
• understand how visitors use the website
• send marketing communications where you have consented or where otherwise permitted by law

We do not sell your personal information.

Legal bases for processing

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Contract
Where processing is necessary to take steps at your request before entering into a contract or to fulfil an order you have placed with us.

Legal obligation
Where we need to process information to comply with tax, accounting, consumer protection or other legal requirements.

Legitimate interests
Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

This may include fraud prevention, website security, customer support, service improvement and business administration.

Consent
Where you have specifically given us permission, for example for certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

Orders and payments

When you place an order, we process the personal information needed to:

• confirm your identity
• process the order
• arrange payment
• deliver the goods
• provide order updates
• handle returns or refunds
• maintain appropriate business and accounting records

Payment card information may be handled directly by the payment provider used at checkout.

We do not need to store your full card details ourselves where the payment provider processes them securely on our behalf.

Customer accounts

If you create a customer account, we may store:

• your name
• email address
• billing and delivery addresses
• order history
• account preferences

You are responsible for keeping your login details secure.

Website analytics

We may use website analytics to understand how visitors use Modulus Home.

Where analytics are non-essential, they should only operate after the appropriate consent has been given.

Analytics information may include:

• pages visited
• approximate location derived from IP address
• device type
• browser type
• referral source
• visit duration
• interactions with the website

We use this information to improve the website, understand performance and identify issues.

Cookies

Our website uses cookies and similar technologies.

Some cookies are essential for the site to function properly, including cookies required for:

• shopping basket functionality
• checkout
• account login
• security
• cookie preferences

Other cookies, such as analytics cookies, may only be used where you have given consent where required.

You can change your cookie preferences through the cookie controls provided on the website.

For more information, see our Cookie Policy if one is provided separately.

Marketing communications

If you choose to receive marketing from us, we may send you information about:

• products
• launches
• offers
• news
• Modulus Home updates

You can unsubscribe at any time using the unsubscribe link in an email or by contacting us.

We will not use your personal information for direct marketing where we do not have an appropriate legal basis to do so.

Sharing your information

We may share personal information with trusted service providers where necessary to operate the business.

This may include providers involved in:

• website hosting
• ecommerce
• payment processing
• delivery and fulfilment
• email services
• analytics
• website security
• professional advice
• accounting
• IT support

These providers should only process your information as necessary to provide their services and in accordance with applicable data protection requirements.

We may also disclose personal information where required by law, regulation, court order or a lawful request from a public authority.

International data transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.

This may include the use of approved contractual protections or other lawful transfer mechanisms.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, regulatory and business requirements.

Different categories of information may be retained for different periods.

For example, order and transaction records may need to be retained for longer than general website enquiry information.

When information is no longer required, we will delete or anonymise it where appropriate.

Security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access
• loss
• misuse
• alteration
• disclosure
• destruction

No internet-based system can be guaranteed to be completely secure, but we take security seriously and review our safeguards where appropriate.

Your rights

Under UK data protection law, you may have the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of your information
• request restriction of processing
• object to certain processing
• request transfer of certain information
• withdraw consent where processing is based on consent
• complain about how your information is being handled

These rights are subject to legal conditions and exemptions.

To exercise a privacy right, contact us using the details available on the Modulus Home website.

We may need to verify your identity before responding to a request.

Automated decision-making

We do not intentionally make decisions about customers based solely on automated processing where those decisions would have a legal or similarly significant effect, unless this is permitted by law and appropriate safeguards are in place.

Children

Modulus Home is not directed at children.

We do not knowingly seek to collect personal information from children through the normal operation of our ecommerce website.

If you believe a child has provided personal information to us inappropriately, please contact us.

Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any external site you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services
• changes to our website
• legal or regulatory requirements
• changes to how we process personal information

The latest version will be published on this page with an updated revision date.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Contact

For privacy-related questions or requests, contact Modulus Home through the contact details provided on our website.

Modulus Group Limited
Company Number 17222974

Unit A
82 James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom

This policy does not limit any rights you have under applicable UK data protection law.